the helpful staff provided us with breakfast and dinner, plus excellent service throughout our stay. Our room was spacious, with free Wi-Fi, a mini fridge and a balcony offering an unbeatable view of the surrounding area.

Spent Christmas at this resort and had a great experience. The breakfast was amazing, offering plenty of options. Had a lovely conversation with the friendly host who made me feel welcomed. Additionally, the resort presented a lovely view of coconut trees and lush green surroundings that was a great sight to wake up to every morning. Also, the location was perfect as it was very close to the city center and provided easy access to many attractions.

The language barrier. The staff was not fluent in English, making communication a bit of a challenge. Additionally, there was some miscommunication regarding the rooms which caused a bit of trouble at check-in.

During my stay at this hotel, I was impressed by the staff's attentiveness and friendliness. They answered all of my questions about transportation in this city and even gave me valuable information about local attractions. The hotel facilities were top-notch, including a lovely balcony that overlooked beautiful greenery. Additionally, the breakfast was delicious and filling, providing me with the energy needed to explore the city.

Everything is what I need and want.

Convenient Location and Friendly Staff

The hotel's location was convenient, situated near the city center and within walking distance to popular places. The staff members were very friendly and helpful, providing good customer service.

The bathroom was not up to standards and needed updating. the room was not ideal for a comfortable business trip.

The manager is friendly and helpful. Great common area for meeting other travellers. Comfortable and easy stay. Good location near the lake. Basic but clean bedroom. Manager provided a lift to bus station.

Nothing not to love

The hosts provided soap, toilet paper, and towels, making my stay super convenient. The room was mostly clean and quiet with a small fridge, perfect for storing food. The manager was really friendly and helpful, making me feel at home. The common area outside was jaw-dropping, allowing me to meet and chat with other travelers. The clean and spacious apartment had a comfortable double bed and single bed, hot shower, AC and fan, and even a Moskito net. The kitchenette with electric kettle and fridge was a nice bonus. The location was quiet and close to the lake, with easy access to public transportation. And at only $15 a night, it was definitely worth it. The check-in and check-out process was easy peasy. Highly recommend!

Our stay at Crystal Lake Resort was absolutely wonderful! The owner of the hotel made us feel extremely welcome and the staff were always smiling and helpful. The location of the hotel, near the lake, was perfect for a peaceful and relaxing stay. The room we stayed in was spacious, clean, and had all the necessary amenities, including a comfortable bed with a mosquito net. The breakfast provided was delicious and satisfying. I highly recommend this hotel for anyone visiting Kandy.

There were a couple of minor drawbacks during our stay. The bathroom in our room was a bit small, but it was sufficient for a short stay.